<aside> đź“– This is our building process. We use it to build new spaces, furniture, and usesful elements.
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*this is not a public link (only for the Training on coliving and coworking).
Please have in mind that we are not arquitects, neither designers, but we are builders who are super focused on UX (user experience). We are trained to observe what people need, and build a new element which will satisfy this need or solve a particular problem. When that happens, we get to be super happy.
“You live the UX inside of Sende every day, that is impressive”. Marco, the first UX designer of IKEA
We start each building idea from the need. Otherwise, we would build something which is not needed, which would be a waste of money and time in the most cases.
Small coliving spaces cannot afford to make too many building mistakes and to spend money and time on buiding something that will not be used.
Here is how we find needs:
A) We use moops / the methodology of 1%. (Maybe you already heard more about moops in the previous lessons).
One moops imporovement is a small, useful, and cheap improvement in Sende. Improvoment which could be fixes between 15 minutes and 7 days.
*Example of moops (one small improvement): We built new group toilets with showers in Sende Portugal. To ensure intimacy and cover noises from the toilet, we installed a speaker with music, which plays 24 hours. Not just that we fixed the problem of the noise, but we received so many positive answers from people who sing along in the showers.
Adding a 30€ speaker with a radio in the toilet is one moops (one small improvement).*
We install mini cards with a QR code and ask small questions, relevant for each space.
The main trick with the moops, in order to work, is to ask small questions relevant for each space.
For example, instead of asking: How would you improve Sende Portugal, we ask “How would you improve this bathroom by 1% where 1% is one small, but useful improvement”.
We do this for each space separately. This helps us receive so many nice ideas and improvements.
Then we analyse them all, see the ones that repeat often, we disregard ones which are not a big deal, and build only the important ones.
When our guests return, the see all the changes and they really appreciate all improvements and the fact they are listened to.
Most of our improvements and building ideas come from the moops.
We print these card with a QR code and just leave them around. Our guests follow QR code which leads them to bit.ly/sendeone (small questionnaire) and they leave their comments and ideas there.
